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I/we “Customer” agrees that:

  1. Leased equipment is owned, operated and serviced by Valentines Swimming Pool and Spa Supplies, or an approved Valentines Swimming Pool and Spa Supplies technician.

  2. Valentines Swimming Pool and Spa Supplies is not responsible for any loss, damage or injury to the pool patrons or staff, pool surface, concrete, deck coatings pump room equipment or electrical and solely operates as a service to monitor and attempt to notify the property if there is an issue to help prevent and mitigate liabilities that arise from chemical imbalance or monitoring issues.

  3. I/we agree that chemical balances shall be checked and compared to the automation system in accordance with the CDC Model Aquatic health code in order to maintain the calibration of the system. Any anomaly or variance shall be communicated to Valentines Swimming pool and spa Supplies immediately so that calibrations may be configured or so that maintenance may be scheduled. Failure to cross check chemical balances may lead to termination of warranty or contract at the discretion of Valentines swimming pool and spa supplies.

  4. I/we agree that if any issues arise with the equipment, including tubing, fittings, injection lines or any part to the automation system should be damaged, or leaks occur, I/we agree to immediately notify Valentines Swimming pool and spa supplies of the issues so that they may be fixed. Valentines may, at its discretion, allow the property maintenance to fix any issue at no labor expense to Valentines. 

  5. I/we agree that all chemicals that are dropped off at the property are to be paid upon delivery, or prior to delivery. No chemicals will be left on the premises that have not been paid for. A small delivery charge will be added to the invoice if we experience a missed delivery due to non-payment.

  6. Automation equipment or any other equipment installed, leased, borrowed, or otherwise placed on the property that has not been invoiced or paid for by “Customer” in full, is the property of Valentines Swimming Pool and Spa Supplies and is subject to removal after contract period end or if contract is canceled or void due to non-payment or tampering.

  7. Tampering or modification or calibration to leased equipment is prohibited, unless authorized by Valentines Swimming Pool and Spa Supplies.

  8. Installation will be done by a selected, certified or licensed representative of Valentines Swimming Pool and Spa Supplies.

  9. Installation costs and equipment are non-refundable and may be removed by Valentine's Swimming Pool and Spa Supplies at any time if the contract is considered void or if the contract has ended.

  10. I/we agree to provide internet access to the automation system so that Valentines Swimming Pool and Spa Supplies can collect and monitor various parameters on the pool systems. 

  11. Should the internet connection become unstable, disconnected, intermittent, interrupted or un-usable, Valentines shall not be held responsible for any issues that may arise from the automation system not being able to notify the property of displaying alarms ect. Valentines shall be notified of service changes, updates, password changes or anything that may affect the systems performance or ability to transmit data, information or notifications.

  12. It is the duty of I/we to provide constant internet access to the automation system. Payment for monitoring of the pool systems is not contingent on customers inability to provide internet to the monitoring system or alarm information to be sent to the “customer”. Monitoring will be billed monthly on a predetermined date and is not contingent on the amount of actual monitoring that was able to be done if the property had internet issues.

  13. If the customer is not able to provide internet to the system, please contact our office for assistance so that we can provide internet options moving forward.

  14. All upgrades, service, calibration including Stenner pump parts, Stenner motors, tubing, injection lines, probes and automation equipment will be serviced by Valentines Swimming Pool and Spa Supplies or an authorized Valentines Swimming Pool and Spa Supplies representative only, unless otherwise instructed on a case-by-case basis.

  15. Valentines Swimming Pool and Spa Supplies can respond and fix pool equipment that may be causing issues in control systems at a predetermined rate per hour. This rate is not for the Automation system, as the system is under warranty.

  16. With chemical subscription, I/we agree to use only chemicals provided by Valentines Swimming Pool and Spa Supplies to avoid damaging or voiding warranties, heir in, provided by Valentines Swimming Pool and Spa Supplies.

  17. I/we agree to a 36-month contract length, from inception. Terms and Conditions may be modified on an as needed basis by Valentines swimming pool and spa supplies and agreed to by the customer, which include but is not limited to, contract length and payment terms. Prices on chemicals are subject to change with a 30% increase and above notice. All chemicals will be sold at retail value not including delivery charges.

  18. I/we (the payor) authorizes Valentine's Swimming Pool and Spa Supplies (the payee) to withdraw Pre-Authorized Monitoring Payments from the designated bank account/credit card, of which I/we have authorized. I/we have specified the correct banking information. I/we agree the first month's monitoring payment is due the day of automation install.

  19. I/we agree that all the services are to be paid on time to Swimming Pool and Spa Supplies. Valentines Swimming Pool and Spa Supplies does not offer refunds. I/we agree that any monthly pre-authorized payment that is returned “NSF” will result in an additional $20.00 charge. An invoice for that month's monitoring as well as the $20.00 “NSF” fee will be mailed/Emailed to the payor for immediate payment.

  20. I/we may CANCEL this pre-authorized payment agreement at any time by providing written notice via email to Valentines. Email can be sent to valentinespool@outlook.com, however in order for email to take effect I/we must receive a confirmation email from Valentines stating they have received the email.  This notification must be received at least 10 days before the next scheduled debit along with another method of payment. A sample cancellation may be obtained from my financial institution.

  21. Default by Customer. Any failure by I/we to pay when due the payments or other charges provided by this Agreement or breach of this Agreement by the Customer shall give Valentines Swimming Pool and Spa Supplies the right to terminate this Agreement, and, in addition to and without waiving any other remedies, to avail itself of any legal remedy, including but not limited to, the right to repossess leased Equipment with or without notice and without obligation to redecorate or repair the premises or any other liability; charge interest at an annual rate of 50% on any delinquent amount; liquidated damages equal to 100% of the entire amount thereafter payable under this Agreement until the end of the relevant term.

  22. I/we agree that the “customer” is responsible for ensuring that the equipment & the communications channel with the monitoring station work properly by performing REGULAR SYSTEM TESTS, in accordance with the CDC Model Aquatics Health Code. Contact Valentines for more information and training.

  23. I/we are aware that my alarm system will be fully operational on the completion day of the install. However, the monitoring of customers' automation system could take up to 72 hours to take effect after Valentine's Swimming Pool and Spa Supplies has completed the automation install.

  24. I/we agree that if any changes have occurred to the alarm system's internet connection after the date of installation that I/we will notify Valentines Swimming Pool and Spa Supplies in writing. I/we will not hold Valentine's accountable for any and all issues that may arise due to a malfunctioning automation that has been changed after the date of installation. 

  25. I/we agree to No Modification of Equipment unless authorized by Valentines Swimming Pool and Spa Supplies. I/we shall ensure that the premises monitored by the Equipment are well maintained and allow the Equipment to adequately operate and shall advise the Valentines Swimming Pool and Spa Supplies in writing of any changes to the configuration of such premises.  The Customer undertakes to not modify or replace the Equipment or any component thereof nor connect or have any other equipment connected to the equipment already in place so as not to impede the correct operation of the Equipment.  The Customer undertakes to preserve the identification plates and any other markings on any Equipment. 

  26. Consent to the Collection, Use and/or Disclosure of Your Information – In this section, the word “Information” means personal, financial and other details about you that you provide to us and we obtain from others outside our organization, including through products and services you use. I/we agree that, at the time you begin a relationship with us and during the course of our relationship, we may collect, use and disclose your Information, including for but not limited to the purposes of: identifying you, providing ongoing service, protecting us both from fraud and error, complying with legal and regulatory requirements, and marketing products and services to you by telephone, fax, at the numbers you have provided us, or by internet, mail, email and other methods.

  27. I/we agree that the customer is responsible for any cost of collections regarding monies owed to Valentine's Swimming Pool and Spa Supplies for nonpayment of monitoring invoices or upon default of this agreement as stated above. All charges become due and payable upon default of customer to fulfill the terms of this agreement.

  28. Force Majeure. Valentines Swimming Pool and Spa Supplies shall not be liable for failure to perform any of its obligations hereunder if such failure is caused by events outside its reasonable control, including without limitation, acts of God, war, acts of terrorism or natural disasters. Valentines Swimming Pool and Spa Supplies shall use commercially reasonable efforts to recommence performance as soon as reasonably possible.

 

 

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24/7 Automation Terms & Conditions

Our Stores 

Coors Store - 5201 Ouray Rd NW Suite D2 Albuquerque NM 87120  - Open Monday - Friday 9am to 6pm - Saturday 9am to 5pm 

 

Paseo Store - 7900 San Pedro Dr NE Albuquerque NM 87109 - Open Monday - Saturday 9am to 5pm

 

Alameda Store - 3410 Hwy 528 Suite 107, Albuquerque, NM 87114 - Open Monday - Saturday 9am to 5pm 

Contact Us

Coors Store - 505-410-0066

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Paseo Store - 505-415-5671

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Alameda Store - 505-353-7648

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Pool Service - 505-523-6568

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Pool Remodels & Repairs -

505-519-9873

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​info@valentinespools.com

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